Visitor Guidance

Dear Customer,

Please check this page immediately before your visit for the latest updates on our changes to meet the Covid 19 Regulations.

 

At the time of writing, the regulations are that:

 

Please do not attend if you have Covid 19 symptoms.

 

We will refund your booking on confirmation via a doctor’s letter that you became positive for Covid 19 or were exposed shortly before the time of your booked visit.

 

Any refunds may not take place until January because our staff this year are reduced and under greater pressure by the regulation compliance.

 

If you have booked a time slot to either visit our grotto or see our reindeer please arrive 15 minutes before any booking you make to allow for possible queuing. If you miss your booking we will try to help, but we are under no obligation to do so or provide a refund.

 

Avoid queuing where possible, and maintain social distancing if you have to wait.

 

Respect our one way systems.

 

We cannot accept groups of more than 6 unless they arrive and remain in separate “bubbles” of 6.

 

In our Santa’s Grotto the number limit is 4 guests of any age.

 

We still intend to accept walk- in visitors, but booking for visits to see both the reindeer and to Santa’s grotto is advised this year, because we have a maximum number of guests allowed on site and if that number is reached we will have to turn away those who have not made a booking. People who have pre-booked will of course go to the front of any queue.

 

On entry we will have our “Q” code displayed in several places and would ask the lead member of any group to scan that (by simply switching on the camera and pointing at the code picture- your phone will do the rest).

 

For those unable to scan, the lead member will be asked to fill in one of our contact slips. Please use the sanitised pen from the “clean box” and put in the “dirty box” with your slip after leaving your contact details.

 

Please follow the signage for one way systems around certain of our attractions and where the routes are narrow.

 

Please regularly use the several sanitisation stations.

 

Please sanitise before and after your visit to see our reindeer at the stations provided.

 

Please also sanitise before and after using our toilet.

 

Our staff will be wearing PPE, but please wear masks in all areas where you are likely to come within 2m of people from outside your “bubble” and in all indoor areas.

 

Masks may be removed for the family photos in our grotto when everyone is in position 2m in front of  Santa’s chair.

 

Please note. We do have cctv everywhere, so if any visitors choose to ignore the regulations for no good reason, we will sadly have to ask them to leave, and forward the evidence to the authorities.

 

The guidance stated above will be changed in accordance with changing government guidance  as soon as reasonably possible.