Book to visit our Reindeer

Your booking confirmation email is your ticket to come and enjoy yourselves walking our site and meeting, feeding and learning about our reindeer for as long as you wish on the day of your booking.

You have access to our shop/cafe, with gifts and serving hot drinks and a seating area, then there is our selfie sleigh and a choice of the long or short walk through our Santa’s Forest lit Christmas tree area up to the reindeer houses, where approximately 16 reindeer will be waiting to help you with the moss treats which you have brought them. (Reindeer numbers may vary on the day).

Once up by the reindeer a guide will be on hand to instruct you on how to safely offer feed to our reindeer and to answer questions which you may have. There is also a looped video running providing more detailed information about our reindeer.

Disabled access toilet with baby changing facilities is available.

VIP event 24th December – As well as seeing the reindeer the price includes a cup of mulled juice per person, on request, and a cup of sweets per booked group.

Visitors can come as early as you like, and stay as long as you like.

If you also have a Santa’s grotto booking, please do not be late for it! Our grotto is usually fully booked and we may not be able to fit you in later if you are not outside the grotto at the time stated on your confirmation email.

Visitors typically spend around 90 minutes with us, but you can stay as long as you like, see the reindeer, have a drink in our cafe, and do it all again, if you want. Please therefore plan your visit to give your party long enough to fully enjoy all we have to offer. If you have a grotto booking which is close to our closing times, please arrive early and see the reindeer before your grotto visit, so you will have enjoyed everything by the time we close.

This year we will be opening our gates from 18th November until 31st December for the public to come and visit our reindeer herd and Christmas shop.

Opening times:

• Monday – Wednesday: closed (with some exceptions, as listed below).
• Thursday – Sunday: 10am – 5 pm.

Special Late Night Opening until 8:00 pm Saturday 9th, 16th and 23rd of December.

We are also open on the 18th, 19th, 20th, 21st , 22nd, 23rd and 24th of December.

We are closed Christmas Day and Boxing Day, but open again after that. 27th – 31st Dec.

Go to the booking calendar on this page to view and select the best dates and time for your visit.

Please note bookings close on a rolling 24 hour basis, and at that point the “fully booked” message will be displayed. This does not mean we are full, and it is still possible, subject to attendance levels, to turn up on the day and pay on entry. To be absolutely sure of being able to enter our site it is still better to book online.

We cannot give refunds or move bookings. If you find you cannot attend, why not make a unique gift of your booking to someone? Just give them your booking email and we will sort it out at reception.

If you want to bring extra guests, just pay for them on entry.

As long as you like!

Although reindeer booking slots are at 15 minute intervals, that is just to ease traffic flow. You can arrive as early as you like and  stay as long as you like!

We serve hot drinks in our cafe, with a seating area for anyone who wants to extend their visit by having a break between feeding the reindeer.

To find out more about what to expect on your arrival, check our current Visitor Guidance.

We are unable to refund or make changes to your booking. So if you are unable to attend your booking, why not gift it to someone who you know will cherish it as a unique present?

Carers may enter free when accompanying a group of 6 or more people who are in their care.

Proof of status will be required.

The booking confirmation email is your ticket, nothing else will be sent.

The confirmation email should arrive fairly shortly after you complete your booking, if it does not, please check you have provided the correct email address and check the spam/junk boxes.

When you arrive, please ensure that you have your confirmation email handy to show to a member of staff upon entry.

Sorry no dogs allowed, except for assistance dogs.

No smoking or vaping is permitted on our site.