Book to visit Santa & our Reindeer 2026

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In this unique Christmas experience you and your family will meet Santa and two of his reindeer in his amazing grotto, and your ticket also covers you for the main visit to our reindeer experience.

Santa will spend time talking to each child and spreading some festive cheer. He will then present each child with a hand-wrapped gift. Before you head off on your remaining adventure our photographer will capture the moment forever, and your group will be given a photograph to take away with you.

Santa bookings include a visit to meet our reindeer up close in their homes. You will also be able to feed and learn about these fascinating creatures. During your visit you can take a magical walk through our Santa’s Forest of real Christmas trees, lit with thousands of fairy lights. Look out for the elf and fairy houses! Finally, you can top-off your festive adventure with a family selfie on our sleigh.

Our shop/café will be open for you to enjoy food and a hot drink as well as explore our growing range of unique cards and gifts.

VIP event 24th December – On Christmas Eve, for a modest extra cost (visit Santa £35.50,  accompanying adult/reindeer visitor £23.50) each child will get an extra present from Santa, and all guests are offered a free mulled juice, on request; and each booked group will be offered one free  cup of sweets on arrival.

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Booking Information

Once you have made your booking you will be sent an email with your booking reference. This is your ticket. When you arrive, let our admissions team know what your reference number is. There is no need to print out the email, you can show it on your phone or just make a note of the reference number.

To find out more about what to expect on your arrival, check our current Visitor Guidance.

What is included?

  • Visit to see Santa and  access to visit our reindeer for the whole family/group (subject to booking, and a limit of ten persons in the grotto).
  • 1 professionally taken group photograph.
  • Extra photographs can be purchased at £9.50 each. Photographs are collected from the shop at the end of your visit, (so there is no need to worry about carrying it around or a reindeer eating it).
  • A hand wrapped gift per child.
  • A Christmas pencil with eraser per child.

VIP event 24th December – All children booked to visit Santa on Christmas Eve will receive and extra gift All guests will be offered a free mulled juice, (on request); and each group booked will be offered one free  cup of sweets on arrival.

 

What are the Visiting Times?

This year we will be opening our gates from 16th November until 31st December for the public to come and visit Santa, our reindeer herd and Christmas shop/cafe.

Opening times:

Monday – Wednesday: closed (with some exceptions, as listed below).

Thursday – Sunday: 10am – 5pm.

Special Late Night Opening until 8:00 pm Saturday 6th, 12th, 19th and 23rd of December. 

Closed Monday – Wednesday, except from 12th December we are open every day right through until we close at 5 pm Christmas Eve.

Santa’s Grotto will be open every weekend from 21st Nov, and the grotto is also open from 12th December every day until we finally close at 5pm on Christmas Eve.

 

We are then closed Christmas Day and Boxing Day.

We open again! on 27th – to 31st December to see the reindeer, however Santa will be away on holiday after Christmas.

How do we Book?

Go to the booking calendar on this page to view and select the best dates and time for your visit.

Please note: Bookings close on a rolling 24 hour basis, after that the “fully Booked” message will be displayed. There may still be availability to see Santa but this cannot be guaranteed and would be subject to there being time slots available when guests arrive to ask and pay at reception.

There is usually space to still go and see our reindeer, it is just the grotto that quickly becomes fully booked. The grotto cannot accommodate more than ten persons in any one group.

What should we Wear?

Please bring strong and sturdy shoes, boots or wellingtons and suitable outdoor clothing when visiting us.

Do you offer Refunds

We are unable to refund or make changes to your booking. So if you are unable to attend your booking, why not gift it to someone who you know will cherish it as a unique present?

Do we get a ticket?

Not as such:

The booking confirmation email is your ticket.

Can we bring extra guests?

If you wish to bring extra adults or children to your booking to see Santa and the reindeer, it is  fine to just pay for them when you arrive, however the grotto cannot accommodate more than ten persons per booking.

Wheelchair Access

Our tracks are made of crushed stone, and this can provide a degree of difficulty for some mobility vehicles and pushchairs with small wheels. We have never failed to get someone to where they wish to go.

We have no steps, only ramps, and all doorways are wide enough for wheel chairs and prams, including the restroom/baby changing area.

If anyone is experiencing difficulty getting around we will provide staff to help if requested.

Can we bring dogs?

No dogs are allowed unless they are assistance dogs.

Can we Vape or Smoke?

No smoking or vaping is allowed anywhere on our site.

Description

Booking to see Santa in his grotto and also covering the price for a ticket to see the reindeer. The grotto is usually fully booked, so booking is strongly advised.

Please arrive early for your grotto visit, because the time stated on your ticket is the actual time that your party will be due in the grotto, so you will need to be standing outside the grotto at that time in order to not miss your ten minute slot.

Please note that our gates open at ten am and visitors to see the reindeer and also grotto visitors can arrive as early as they like and can stay as long as you like.